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Shipping policy

DELIVERY

We get it.. You just made your order, cannnot wait to receive your new beauty products and are secretly hoping the doorbell rings in the next 5 minutes. We will give our best so you get your hands on your delivery as soon possible. At the moment we only offer delivery in Austria made by the Austrian Postal Service. But do not worry! The rest of Europe is coming soon.

DELIVERY COSTS

We offer free standard shipping on all orders over 50€. The delivery cost for orders below 50€ the shipping cost is 4,90€.

RETURNS

Accidentally made a wrong order? Do not worry! You can send an email to hi@thetrueallies.com and we will sort it out together. We also offer returns, however can only accept unopened goods. If you are unsure, whether a product is right for you, reach out to us anytime! Supporting you in finding products that get the job done is our highest priority.

QUESTIONS & NOTICES

We are just starting out and want to make your experience as enjoyable as possible. If you had any difficulties with the delivery, have questions or would like to talk someone, please feel free to reach out to us anytime. Either by mail via hi@thetrueallies.com or during business hours (Monday to Friday 10AM to 5PM) via +43 676 440 99 67.